At Retro Collars, we want you to love what you wear. If the fit isn’t right or the style doesn’t match your vibe, we’ve got you covered with a hassle-free exchange and return process.
1. Policy Overview
- Duration: You can request an exchange or return within 15 days from the date of delivery.
- Condition: Items must be in their original condition—unworn, unwashed, and with all original tags and packaging intact.
- Non-Returnable Items: For hygiene reasons, certain items like boxers, masks, or socks (if applicable) cannot be returned or exchanged unless there is a manufacturing defect.
2. How to Raise a Request
To start a return or exchange, follow these simple steps:
- Visit your account and place an order for refund & Exchange or email us at support@retrocollars.com.
- Provide your Order ID and the reason for the return/exchange.
- Upload a clear photo if the product is damaged or incorrect.
3. Exchanges (The “Perfect Fit” Guarantee)
- Size Issues: If the T-shirt or Shirt doesn’t fit, we will exchange it for a different size for free (subject to stock availability).
- Process: Once your exchange request is approved, we will arrange a reverse pickup. Your new size will be dispatched as soon as the original item reaches our warehouse and passes a quality check.
4. Returns & Refunds
If you wish to return a product for a refund, the following options are available:
- Store Credit: Get the full value of your return as “Retro Credits” in your account. This is the fastest way to get refunded and can be used for your next purchase.
- Bank Refund: The amount will be credited back to your original payment method (Credit Card, Debit Card, UPI, etc.) within 7-10 business days after the product passes quality inspection.
- COD Orders: For Cash on Delivery orders, refunds will be issued as Store Credit or via a bank transfer (you will need to provide your bank details securely).
5. Reverse Pickup & Shipping
- Free Returns/Exchanges: We offer one free reverse pickup per order.
- Logistics: Our courier partner will attempt to pick up the item within 2-3 business days of your request.
- Self-Shipping: In rare cases where your pincode is not serviceable for reverse pickup, you may need to ship the item to us. We will reimburse you with a fixed amount of Store Credit for the shipping cost.
6. Damaged or Defective Items
Every piece at Retro Collars goes through a strict quality check. However, if you receive a damaged product:
- Please notify us within 48 hours of delivery.
- We will replace the item immediately at no extra cost to you.
7. Cancellations
- You can cancel your order any time before it is dispatched. Once shipped, the order cannot be canceled, but it can be returned/exchanged after delivery.
Contact Us
Have questions? We are here to help!
- Email: support@retrocollars.com
- WhatsApp: +91 9161704804
- Hours: Mon – Sat, 10:00 AM to 6:00 PM