Privacy Policy

Effective Date: January 06, 2026

Retro Collars (“we,” “our,” or “us”) is committed to protecting your privacy. We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Retro Collars collects, uses, shares, stores, or otherwise processes your personal information through our website [www.retrocollars.com] (including its mobile application and m-site, hereinafter referred to as the “Platform”). Our Platform offers lifestyle products such as clothing, including t-shirts, shirts, trousers, and related items.

By visiting the Platform, providing your information, or availing our products/services (such as browsing, purchasing clothing items, or signing up for newsletters), you expressly agree to be bound by the terms and conditions of this Privacy Policy, our Terms of Use, and any applicable service/product terms. You also agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Your personal information may be stored and processed in India, which may have data protection laws different from those in your country.

1. Collection of Personal Information

We collect personal information to provide you with a safe, efficient, and customized experience on our Platform. The types of information we may collect include:

• Personal Identifiers: Name, email address, phone number, delivery address, and date of birth (if provided).
• Payment Information: Credit card/debit card details, bank account information, or other payment instrument details (processed securely through third-party gateways).
• Account Information: Login credentials, preferences, and order history related to clothing purchases (e.g., sizes, styles of t-shirts, shirts, or trousers).
• Device and Usage Data: IP address, browser type, operating system, pages visited, time spent on the Platform, and referral sources.
• Marketing and Communication Data: Subscription preferences for newsletters, promotional offers on lifestyle products, or feedback on our clothing items.
• Other Data: Information you voluntarily provide, such as in reviews, surveys, or customer support interactions.

We collect this information when you:

• Create an account or place an order for products like t-shirts or shirts.
• Subscribe to marketing communications about new arrivals in trousers or seasonal collections.
• Interact with our Platform features, such as wishlists or size charts.
• Contact us via email, chat, or social media.

If you provide personal data of others (e.g., for gifting clothing items), you represent that you have the authority to do so, and we may use it in accordance with this Policy.

We do not knowingly collect personal data from children under 18 years without parental consent. If we become aware of such a collection, we will take steps to delete it.

2. Use of Personal Information

We use your personal information for the following purposes:

• To process and fulfill your orders, including shipping clothing products like t-shirts, shirts, and trousers.
• To manage your account, provide customer support, and resolve disputes.
• To personalize your experience, such as recommending similar lifestyle items based on past purchases.
• To send promotional communications, updates on new arrivals, discounts, or events related to our products (you can opt-out at any time).
• To improve our Platform, products, and services through analytics and feedback.
• To prevent fraud, detect security issues, and comply with legal obligations.
• For internal operations, such as auditing, data analysis, and research to enhance our clothing offerings.

3. Sharing of Personal Information

We may share your personal information with:

• Affiliates and Service Providers: Third parties who assist us in operations, such as payment processors, logistics partners for delivering trousers or shirts, marketing agencies, or IT service providers. These parties are bound by confidentiality and use data only for the specified purposes.
• Business Partners: For joint promotions or integrations, but only with your consent where required.
• Legal and Regulatory Authorities: If required by law, court order, or to protect our rights, property, or safety (e.g., in cases of fraud involving fake orders).
• Successors: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

When third parties collect information directly from you (e.g., via payment gateways), you will be governed by their privacy policies. We recommend reviewing them.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption for payment data, firewalls, and secure servers. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law (e.g., for tax or legal compliance). For example:

• Order history may be kept for up to 7 years for accounting purposes.
• Marketing data is retained until you unsubscribe.

After retention periods, we may anonymize or delete data. We may retain data if needed to prevent fraud, resolve disputes, or enforce agreements.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience:

• Essential Cookies: For core functions like maintaining your shopping cart with selected t-shirts.
• Analytics Cookies: To understand user behavior and improve product recommendations.
• Marketing Cookies: To show targeted ads for our shirts or trousers on other sites.

You can manage cookie preferences through your browser settings. Note that disabling cookies may limit Platform functionality. For more details, see our Cookie Policy (if separate).

7. Your Rights

Under applicable laws (including the Information Technology Act, 2000), you have rights regarding your personal information:

• Access: Request a copy of your data.
• Correction: Update inaccurate information.
• Deletion: Request removal of data (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing emails or withdraw consent for certain processing.
• Portability: Request transfer of data in some cases.

To exercise these rights, contact us at the details below. We may verify your identity before responding. Responses will be provided within reasonable timelines as per law.

8. International Transfers

If we transfer data outside India, we ensure adequate protections are in place, such as standard contractual clauses.

9. Changes to This Privacy Policy

We may update this Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or Platform notice. Continued use after changes constitutes acceptance. Check this page periodically for updates.

10. Contact Us

If you have questions, concerns, or complaints about this Policy or our data practices, please contact via mail & support:

Email: support@retrocollars.com

Address: c/ 138 Vikrant Khand Gomti Nagar , Lucknow -226010

                   Uttar Pradesh, India 

Phone:  +91 7651916196

In accordance with the Information Technology Act, 2000, and rules thereunder, we aim to address grievances within one month.

Thank you for trusting Retro Collars with your information. We are dedicated to providing a secure shopping experience for your lifestyle needs.